Featured Products

Qscan Outdoor 2-D Scanner

Qscan Mini Turnstile and Kiosk Wiegand 12V Imager

Ble1 Bluetooth/Prox Reader

Sproxjx Tri-Technology Reader (barcode / mag / prox)

QscanT Turnstile reader Wiegand 12V Imager with prox and 13.5 Mhz


All IBC products all elligible for repair within the first 10 years of operation. After 10 years, only certain products are elligible for repair. The year of manufacture can be found on the serial number label. The first 2 digits of the serial number is the year of manufacture.

To send a product in for repair, complete our Repair Form and return the product to IBC with the completed Repair Form in the box. Mark the box Attention: Repairs. Repairs typically take a few weeks. If you need your product looked at quickly, mark the outside of the box "urgent" and notify us by phone or email that you will be sending it.

IBC does not send advance replacements.

A diagnostic fee of $50 is charged for each product which requires analysis to determine cause of fault and eligibiliity to repair. No diagnostic fee is charged for product which can be deemed non-repairable by initial visible inspection. Many readers which have lightning damage will fall into this category as the damage can been seen easily by a visual inspection.

Repair charges are $75 for each item in the product that is repaired, with a $100 minimum charge. For example, a returned reader that has a cracked case and broken wires, will have two items repaired for a total of $150.

Diagnostic fees are waived for repaired product. We do not charge for the repair and the diagnostic fee on the same product.

Customers who order a replacement reader for a reader which is sent in for repair are elligible for a credit to be applied towards the repair. Contact IBC for more details.

We can return non-repairable product if requested. Customer must pay the freight charges for the return of all non-repairable product.

Customer pays both incoming and outgoing freight charges. If the diagnostic/repair is covered under warranty, IBC will ship product back to the customer at no charge.

IBC products are warranted for a period of 1 year. Just because a product is under 1 year old does not mean that any failure is covered under warranty. IBC's warranty covers manufacturing defects only.

If you have any special requests concerning the repair, please note it on the repair form.